Privacy policy
The intention of this Privacy Policy is to explain the various aspects affecting privacy in your relationship with Markwick Counselling/Veronique Briant alongside the complex and changing world of privacy and digital media.
Please be aware that I do not currently use an email encryption service. This means that any emails you send me or I send you may be vulnerable to viruses or human error. Often it is best to rely on e-mail for non-confidential communications, like setting up or changing an appointment. I will use your preferred email address and you can always text me if you prefer. If you choose to use email, be aware that all emails are retained in the logs of Internet Service Providers.
As part of our business contract, I will ask you to agree to my cancellation policy, fees and terms of confidentiality. I will also ask you to sign that you agree to me holding some of your personal data for contact and reference (for example: name/address/contact mbl/GP details/current medication).
Sessions take place by phone or online. For online sessions, I use the online platform, Zoom, which has connectors for encryption built in. Please see: ‘The Facts Around Zoom and Encryption for Meetings/Webinars’. When engaging via video conferencing, we both agree not to use any recording devices and ensure that each venue is safe and secure. We will discuss these details should we decide to work in this manner.
When sessions are conducted by telephone I call you from a dedicated landline for the duration of your session. Please let me know if you need me to withhold my number for our sessions together.
Using a telephone network and 3rd party provider for online sessions means very occasionally there may be disruption to the service, due to unforeseen circumstances. If any disruption occurs, I will aim to re-connect with you immediately by mobile, text or email to continue and complete your counselling session. Please also consider the speed of your own internet connection and available privacy for your sessions.